Description
Guiding pet owners through their grief following the loss of a beloved pet is one of the toughest parts of your staff’s job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of Connecting with Grieving Clients: Supportive Communication for 14 Common Situations offers specific strategies for dealing with a number of common but difficult client situations, including these and more: – Dealing with crises and emergencies; – delivering bad news; – euthanasia decision-making; – grief responses to pet loss; – clients guilt; – non-euthanasia and sudden deaths; – helping children, seniors and disabled clients with grief; – other pets grief; – adopting new pets. The guide includes words to use in specific situations, information on pet hospice programs, grief support protocols and client support resources. It is organized to facilitate staff meeting discussions and offers role-play ideas for each situation to build staff skills in this important area of practice. 161 p.
- Laurel Lagoni. MS, President and CEO of World by the Tail Inc., Director of the Veterinary Wisdom Resource Center, Cofounder of the Argus Institute for Families and Veterinary Medicine. Colorado State University’s James L. Voss Veterinary Teaching Hospital, CO (USA).
- Dana Durrance. MA, was a veterinary grief specialist and consultant who lectured at veterinary conferences, veterinary hospitals, and schools. She and her husband, a veterinarian, owned Mountain Shadows Pet Hospital in Colorado Springs, CO (USA). She passed away in 2016.
- Publication date (reprint original edition 2011 to digital version): 2015-12 – AAHA Press (American Animal Hospital Associatin).
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